Q: What counts as a 'same-day' booking?

A same-day booking is any shift booked less than 24 hours but more than 2 hours before the shift start time. Bookings made less than 2 hours before shift start have a higher urgent fee due to the challenge of finding available workers.

Q: Can I switch from Basic to Partner mid-month?

Yes! You can upgrade to Partner at any time. Your first month is free, and you'll immediately get access to the reduced 9% platform fee, priority matching, and all Partner benefits. The $99 monthly fee starts after your first month.

Q: How does the Partner bonus work?

New Partners receive $50 off each of their first 3 bookings, a free first month of membership, and a complimentary 15-minute staffing audit to optimize your scheduling. That's up to $249 in value when you join.

Q: What does the platform fee cover?

The platform fee covers worker verification and background checks, liability insurance, payroll processing, our matching algorithm, in-app communication, ratings & reviews system, and customer support. Workers can be engaged as W-2 employees or 1099 contractors depending on your preference—both options include full insurance coverage.

Q: What's included in the Enterprise plan?

Enterprise is designed for multi-location operators (3+ locations). It includes volume-based pricing (7-8%), a multi-location dashboard, centralized billing, dedicated success manager, SLA guarantees, and custom integrations. Contact our sales team for a customized proposal.

Q: Can I cancel my Partner membership?

Yes, you can cancel anytime with 30 days notice. There are no long-term contracts. You'll continue to have Partner benefits until the end of your billing period, then you'll revert to Basic pricing.

Question 1

What's the difference between Basic and Partner?

Accepted Answer

Basic is pay-as-you-go with a 15% platform fee and no monthly commitment—ideal for occasional needs. Partner membership costs $99/month but reduces your platform fee to 9%, gives you priority matching, lower urgent booking fees, and access to a dedicated account manager. Most partners save $300–$600/month.

Question 2

How do urgent booking fees work?

Accepted Answer

Urgent booking fees apply when you need staff on short notice. For Basic: $25 for < 48 hours, $35 for same-day, $50 for < 2 hours. Partners get reduced rates: $10, $15, and $25 respectively. Enterprise clients typically have these fees included in their custom agreement.

Question 3

What counts as a 'same-day' booking?

Accepted Answer

A same-day booking is any shift booked less than 24 hours but more than 2 hours before the shift start time. Bookings made less than 2 hours before shift start have a higher urgent fee due to the challenge of finding available workers.

Question 4

Can I switch from Basic to Partner mid-month?

Accepted Answer

Yes! You can upgrade to Partner at any time. Your first month is free, and you'll immediately get access to the reduced 9% platform fee, priority matching, and all Partner benefits. The $99 monthly fee starts after your first month.

Question 5

How does the Partner bonus work?

Accepted Answer

New Partners receive $50 off each of their first 3 bookings, a free first month of membership, and a complimentary 15-minute staffing audit to optimize your scheduling. That's up to $249 in value when you join.

Question 6

What does the platform fee cover?

Accepted Answer

The platform fee covers worker verification and background checks, liability insurance, payroll processing, our matching algorithm, in-app communication, ratings & reviews system, and customer support. Workers can be engaged as W-2 employees or 1099 contractors depending on your preference—both options include full insurance coverage.

Question 7

What's included in the Enterprise plan?

Accepted Answer

Enterprise is designed for multi-location operators (3+ locations). It includes volume-based pricing (7-8%), a multi-location dashboard, centralized billing, dedicated success manager, SLA guarantees, and custom integrations. Contact our sales team for a customized proposal.

Question 8

Can I cancel my Partner membership?

Accepted Answer

Yes, you can cancel anytime with 30 days notice. There are no long-term contracts. You'll continue to have Partner benefits until the end of your billing period, then you'll revert to Basic pricing.

Feature	Basic	Partner	Enterprise
Platform Fee	15%	9%	7-8%
Monthly Commitment	None	$99/mo or $999/yr	Custom
Urgent Fee (< 48h)	$25	$10	Included
Urgent Fee (Same Day)	$35	$15	Included
Urgent Fee (< 2h)	$50	$25	Included
Free Cancellation Window	N/A	≥ 24 hours	Custom
Priority Matching	—
Preferred Worker List	—
Dedicated Account Manager	—
Multi-Location Dashboard	—	—
SLA Commitments	—	—
Custom Integrations	—	—

Built for Partnership, Not Just Shifts

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